All systems are good at MxM. Carry on.

About this page

Welcome to the official status page for MxM. Check this page before spending your valuable time reaching out about a problem - we may be aware of it already. Even if our servers experience an outage, this status page remains operational.

  • MxM Network (v4)

    No Trouble Found
  • MxM Videonet

    No Trouble Found

Recent Notices

  • Server OS Upgrade

    November 08, Thu
    We are going to be upgrading our server's operating system to the latest version of WHM 76.0.4. This upgrade will require a reboot of our web services which means all MxM sites will be briefly taken offline during the reboot. We are scheduling the upgrade for Friday, November 9th, 2018 at Midn...
  • **Severe Outage**

    October 24, Wed
    Due to unforeseen errors with the vendor hosting MxM, we are now undergoing extended maintenance. A significant amount of data was lost, but ALL registrations were recovered. As soon as MxM is back online, this page will redirect as normal to the site and recovery initiatives will begin. We...

Recent Incidents

  • Unexpected ISP-Level Outage

    Resolved in 1 minute
    Affected Service: MxM Network (v4) Content Management System (CMS) Geolocation/Maps Service Email Notifications System Push Notifications System MxM Videonet The Archive Cloud Help and Support System May 03, Sun

    Identified
    MxM is offline due to a network failure beyond our server. Several sites beyond ours are impacted as well by this outage. We’ll notify when this has been resolved. Thanks for being a member.

    08:35, May 03 CDT

    Resolved
    Network restored. That was quick.

    08:36, May 03 CDT
  • Mail Server Degraded

    Resolved in 4 days
    Affected Service: Email Notifications System April 25, Sat

    Fixing
    We can't catch a break, can we? Unexpected issues with recovery impacted how mail services recognize us globally. To prevent them from marking us as spam, we're stopping all outbound mail traffic for the time being - while we sort it out. 2FA (Two-Factor Authentication), password resets, and all email notification-based features have been temporarily disabled. We should be able to lift this in a couple days' time. Please don't hate us.

    23:18, Apr 20 CDT

    Monitoring
    We’ve reactivated email notifications, and they can now be configured again in Settings > Notifications on MxM. We’re monitoring to make sure the blacklist situation is sorted. Our signature should be propagating normally now.

    09:59, Apr 25 CDT

    Resolved
    Password resets, unusual login detection, 2FA (Two-factor Authentication), as well as all mail-powered functionality restored. Resolving. Woo!

    18:56, Apr 25 CDT
  • Affected Service: MxM Network (v4) Geolocation/Maps Service Push Notifications System MxM Videonet The Archive Cloud Help and Support System April 19, Sun

    Fixing
    Oh, man. You’ll wanna sit down for this one.

    A cyberattack began to impact MxM’s server and resources beginning Thursday, April 16th 2020 - in the early morning hours. It blindsided the admins and caused severe impact to bandwidth resources, which caused an automatic suspension of the server by our hosting provider.

    We responded by assessing the extent of the cyberattack, and confirmed that a weakness in their implemented kernel was likely the means of the attack - something the hosting provider is ultimately at fault for - and that no user data was breached. (Thank fuck lol)

    The hosting provider failed to take responsibility for its security vulnerabilities and chose to charge US significantly just to RECOVER our data - so we quickly opted for another provider, because... yeah, we don’t do that here.

    This is ultimately why the website remains offline.

    - We paid the (predatory) fees to properly initiate recovery because our members’ content and data is more important than anything in the known universe.

    - We’re switching everything from a VPS (Virtual Private Server) to a Dedicated Server - a huge performance upgrade overall for our users, and a solution that gives us maximum control over security. To keep shit like this from happening.

    - The domains that allow you to access MxM have been repointed to the new Dedicated Server, which is currently showing information related to the outage. In 48 hours, this should take full effect globally. Until then, you’ll get domain not reached errors.

    - This sucks, and we’re putting everything into ensuring that you never get a repeat of this nonsense again - and an even better MxM out is the deal.

    Sit tight. *rolls sleeves* We got this.

    08:36, Apr 18 CDT

    Testing
    Recovery SUCCESSFUL. We're now combing through and testing everything to ensure nothing was missed, tightening security everywhere possible, making sure that encryption is in place through the new server, etc. Access will be held back until we're done.

    19:23, Apr 18 CDT

    Resolved
    Recovery complete. Videonet closed while maintenance is performed on it in the coming days. Marking as resolved.

    02:12, Apr 19 CDT
  • Video Library Uploading - Degraded

    Resolved in 2 months
    Affected Service: Video Library of MxM October 31, Thu

    Investigating
    We're investigating an issue with slow and failing uploads within the MxM Video Library. A majority of users aren't able to upload videos of any size or filetype, as it fails for some unknown reason. We're working with the script's vendor to fix the problem.

    07:45, Aug 16 CDT

    Update
    MxM ultimately decided to close the Video Library of v3 - and opened a much, much more powerful version paired with v4. It is now available at http://videos.mxmifc.com.

    15:42, Oct 31 CDT

    Resolved
    Marking as resolved.

    15:59, Oct 31 CDT
  • Google Maps Integration - Degraded

    Resolved in 36 minutes
    Affected Service: Profiles, Notifications & Messaging August 16, Fri

    Fixing
    One of MxM's most useful integrations is Google Maps, which allows people to auto-select their location and showcase it on their profile. Currently, the feature is failing, and since it's a required field on our profiles, we have disabled it so that new users can successfully register.

    We'll notify everyone when it's been restored - it's now being repaired.

    07:59, Aug 16 CDT

    Resolved
    Fixed it! Google apparently made changes to the Developer console, which disabled the API until we logged in to sort it out. Issue resolved.

    08:36, Aug 16 CDT
  • MxM Knocked Offline Unexpectedly

    Resolved in 10 hours
    Affected Service: MxM Core Site Services Internal Notifications Profiles, Notifications & Messaging Video Library of MxM Help and Support System The Archive Cloud v3 Email Notification System v4 Email Notification System August 01, Thu

    Identified
    Ugh. Happy August, right?

    As of 12:00AM CDT, MxM's network has gone down for every user worldwide. It seems that something has knocked our SQL database offline, which everything on the server depends on - including the new MxM (v4) being worked on (coming soon).

    We don't know why this happened yet, but we're pissed too. So please don't hate us - we're looking into it.

    Keep visiting this page for updates.

    00:00, Aug 01 CDT

    Resolved
    The incident has been investigated and resolved by our hosting provider. MxM has also checked everything across the board - the situation has been resolved.

    The cause of the issue was that our code was modified by an automatic update to the server - the update contained a bug (probably) that broke the connection between MxM and SQL.

    To ensure it doesn’t happen again, we’ll probably discontinue automatic updates in the background.

    MxM is back online.

    10:13, Aug 01 CDT
  • DDoS Attack HTTPD Issue

    Resolved in 6 hours
    Affected Service: MxM Core Site Services Profiles, Notifications & Messaging Photos Video Library of MxM Help and Support System December 06, Thu

    Fixing
    We have experienced a DDoS (Distributed Denial of Service) Attack on our main server this evening, knocking out our HTTPD service, the capability to serve webpages and websites from our server. Our FTP, Mail, Databases were not impacted by this outage, and are still operational, but our site is down until further notice as our System Administrators work to restore the HTTPD service on the server.

    This message and updates to it will continue to be updated as the night progresses, and until our engineers get the server back online. We apologize for this inconvenience, and are working with our CDN partner to increase our DDoS mitigation and protection capabilities.

    Please check back to this post for further updates.

    01:14, Dec 06 CDT

    Resolved
    We have fixed the issue and our HTTPD service is back online at this time. Our site has been placed back on CloudFlare until the root cause analysis is complete. This will limit any video uploads to 100mb maximum. We will notify once this has been resolved. For now, the site is secure and online.

    07:48, Dec 06 CDT
  • System Crash

    Resolved in 4 hours
    Affected Service: MxM Core Site Services Profiles, Notifications & Messaging Photos Video Library of MxM v3 Email Notification System Help and Support System December 04, Tue

    Fixing
    The MxM server is encountering disk issues and login is temporarily disabled while the issue is being resolved.

    The issue should be resolved sometime within the early morning hours. Thank you so much for your patience.

    04:29, Dec 04 CDT

    Resolved
    We have resolved the disk issues and the site has returned to operational status. To ensure that the site remains stable, we will be cleaning up any residual files on the server, perform scans, and work to ensure that the environment remains stable.

    08:48, Dec 04 CDT
  • 403: Forbidden Error

    Resolved in 13 hours
    Affected Service: MxM Core Site Services Help and Support System November 30, Fri

    Investigating
    Multiple users of the MxM site are reporting that they receive a forbidden error while browsing. Administrators have identified the error and are working to resolve it.

    08:52, Nov 30 CDT

    Resolved
    We determined that there was a overly restrictive firewall module that would not allow multiple instances over 2 requests of a page name (permalink) at a time from one IP address. A lockout of 10 seconds would occur, causing the user to get a 403 Error message and then resuming the site after a refresh as normal. We have corrected this issue, and after thorough testing, analysis, and root cause review, we have determined that the issue no longer exists. Should you still have residual error messages, please clear your browser cache, close the browser, and then try again. If the 403 Error message then still exists, please escalate through a ticket to our http://support.mxm-trampling.world

    22:40, Nov 30 CDT
  • Server Outage

    Resolved in 15 hours
    Affected Service: MxM Core Site Services Profiles, Notifications & Messaging Photos Video Library of MxM v3 Email Notification System Help and Support System November 07, Wed

    Monitoring
    Our server is down for the moment due to space issues with our backup system. We have our vendor working to increase space, and free up space on the server in the interim. This must be a level two tech issue with our vendor because we are unable to access our WHM, cPanel, or SSH to free up space to operate. We should be back online by midmorning when the techs get to our Server. Sorry about that, check back for updates.

    01:21, Nov 07 CDT

    Testing
    The issue has been resolved by the vendor. We’re currently testing all systems to make sure they’re operational. Afterward, The URL will direct back to the site - this should take place shortly.

    08:20, Nov 07 CDT

    Resolved
    Resolved. MxM is now fully online and available.

    17:18, Nov 07 CDT
  • Login Issues

    Resolved in 6 minutes
    Affected Service: MxM Core Site Services November 06, Tue

    Resolved
    A file on the MxM server responsible for login authentication began misbehaving for a few hours. This has been resolved.

    17:21, Nov 06 CDT

    Resolved
    Confirmed that login now functions as intended.

    17:28, Nov 06 CDT
  • Server Offline / Shutdown

    Resolved in 5 hours
    Affected Service: MxM Core Site Services Profiles, Notifications & Messaging Photos Video Library of MxM v3 Email Notification System Help and Support System November 06, Tue

    Investigating
    Our vendor is working on currently investigating why our server was taken offline within the past hour. There was no scheduled maintenance or expected issues. We are quickly working to resolve the issue and have the site, e-mail, databases, and all other functionalities back online.

    We apologize for this inconvenience and will be back online as soon as possible. Please continue to check back for the latest information and updates.

    22:41, Nov 05 CDT

    Update
    Received information from our vendor that the issue is not specifically a global one, but is restricted to our server on the grid, and it cannot be booted back up using the hypervisor, as it is not responding as such. System Administrators are currently working to resolve the issue in a timely manner and bring the site back online. We will continue to be in contact with the Data Center and update this issue as more details develop.

    We apologize for any interruptions in service that this may have caused.

    22:54, Nov 05 CDT

    Resolved
    The issue appears to have been resolved at the Hypervisor level, and all systems are back online. The MxM site URL will begin pointing back at to the main server shortly.

    04:36, Nov 06 CDT
  • **Major Outage**

    Resolved in 2 days
    Affected Service: MxM Core Site Services Profiles, Notifications & Messaging Photos Video Library of MxM October 26, Fri

    Investigating
    Due to unforeseen errors with the vendor hosting MxM, we are now undergoing extended maintenance. A significant amount of data was lost, but ALL registrations were recovered.

    As soon as MxM is back online, this page will redirect as normal to the site and recovery initiatives will begin.

    We sincerely thank our 700+ members and counting for their patience, and for believing in our mission - even through our failures.

    ~ loganxs, Founder

    04:26, Oct 24 CDT

    Resolved
    MxM has been fully restored. Some data loss has occurred, but measures have been taken to ensure this doesn’t happen again - and so if it does, we will be fully prepared.

    18:35, Oct 26 CDT
  • Affected Service: Video Library of MxM October 22, Mon

    Identified
    A member reports that MPG files are failing to upload, despite MxM allowing this filetype.

    MxM confirmed this as a bug, and is now investigating a resolution to the issue:

    16:42, Oct 17 CDT

    Update
    A solution has been identified and revisions to the code are in progress.

    05:17, Oct 18 CDT

    Fixing
    Repairs in progress to the playability of .mpg files on MxM.

    15:04, Oct 20 CDT

    Resolved
    Successful. Video uploading will now work as intended across ALL filetypes on MxM.

    15:02, Oct 22 CDT
  • No incidents reported