MxM is Fully Operational.

About this page

Welcome to the status page for MxM. Members should check this page prior to creating a ticket about an issue - we may be aware of it already. ALL maintenance, outages, and related issues will be immediately updated to this page. Should your issue not show up, start a ticket right away on http://support.mxm-trampling.world.

  • v3 Core Site Services

    Operational
    • Internal Notifications

      Operational
    • Messaging

      Operational
    • Video Sharing

      Operational
    • v3 Email Notification System

      Operational
  • v4 Email Notification System

    Operational
  • Support and Knowledge System

    Operational
  • Moderator/Admin Cloud Drive

    Operational

Recent Notices

  • Server OS Upgrade

    November 08, Thu
    We are going to be upgrading our server's operating system to the latest version of WHM 76.0.4. This upgrade will require a reboot of our web services which means all MxM sites will be briefly taken offline during the reboot. We are scheduling the upgrade for Friday, November 9th, 2018 at Midn...
  • **Severe Outage**

    October 24, Wed
    Due to unforeseen errors with the vendor hosting MxM, we are now undergoing extended maintenance. A significant amount of data was lost, but ALL registrations were recovered. As soon as MxM is back online, this page will redirect as normal to the site and recovery initiatives will begin. We...

Recent Incidents

  • DDoS Attack HTTPD Issue

    Resolved in 6 hours
    Affected Service: v3 Core Site Services Messaging Photos Video Sharing Support and Knowledge System December 06, Thu

    Fixing
    We have experienced a DDoS (Distributed Denial of Service) Attack on our main server this evening, knocking out our HTTPD service, the capability to serve webpages and websites from our server. Our FTP, Mail, Databases were not impacted by this outage, and are still operational, but our site is down until further notice as our System Administrators work to restore the HTTPD service on the server.

    This message and updates to it will continue to be updated as the night progresses, and until our engineers get the server back online. We apologize for this inconvenience, and are working with our CDN partner to increase our DDoS mitigation and protection capabilities.

    Please check back to this post for further updates.

    01:14, Dec 06 CDT

    Resolved
    We have fixed the issue and our HTTPD service is back online at this time. Our site has been placed back on CloudFlare until the root cause analysis is complete. This will limit any video uploads to 100mb maximum. We will notify once this has been resolved. For now, the site is secure and online.

    07:48, Dec 06 CDT
  • System Crash

    Resolved in 4 hours
    Affected Service: v3 Core Site Services Messaging Photos Video Sharing v3 Email Notification System Support and Knowledge System December 04, Tue

    Fixing
    The MxM server is encountering disk issues and login is temporarily disabled while the issue is being resolved.

    The issue should be resolved sometime within the early morning hours. Thank you so much for your patience.

    04:29, Dec 04 CDT

    Resolved
    We have resolved the disk issues and the site has returned to operational status. To ensure that the site remains stable, we will be cleaning up any residual files on the server, perform scans, and work to ensure that the environment remains stable.

    08:48, Dec 04 CDT
  • 403: Forbidden Error

    Resolved in 13 hours
    Affected Service: v3 Core Site Services Support and Knowledge System November 30, Fri

    Investigating
    Multiple users of the MxM site are reporting that they receive a forbidden error while browsing. Administrators have identified the error and are working to resolve it.

    08:52, Nov 30 CDT

    Resolved
    We determined that there was a overly restrictive firewall module that would not allow multiple instances over 2 requests of a page name (permalink) at a time from one IP address. A lockout of 10 seconds would occur, causing the user to get a 403 Error message and then resuming the site after a refresh as normal. We have corrected this issue, and after thorough testing, analysis, and root cause review, we have determined that the issue no longer exists. Should you still have residual error messages, please clear your browser cache, close the browser, and then try again. If the 403 Error message then still exists, please escalate through a ticket to our http://support.mxm-trampling.world

    22:40, Nov 30 CDT
  • Server Outage

    Resolved in 15 hours
    Affected Service: v3 Core Site Services Messaging Photos Video Sharing v3 Email Notification System Support and Knowledge System November 07, Wed

    Monitoring
    Our server is down for the moment due to space issues with our backup system. We have our vendor working to increase space, and free up space on the server in the interim. This must be a level two tech issue with our vendor because we are unable to access our WHM, cPanel, or SSH to free up space to operate. We should be back online by midmorning when the techs get to our Server. Sorry about that, check back for updates.

    01:21, Nov 07 CDT

    Testing
    The issue has been resolved by the vendor. We’re currently testing all systems to make sure they’re operational. Afterward, The URL will direct back to the site - this should take place shortly.

    08:20, Nov 07 CDT

    Resolved
    Resolved. MxM is now fully online and available.

    17:18, Nov 07 CDT
  • Login Issues

    Resolved in 6 minutes
    Affected Service: v3 Core Site Services November 06, Tue

    Resolved
    A file on the MxM server responsible for login authentication began misbehaving for a few hours. This has been resolved.

    17:21, Nov 06 CDT

    Resolved
    Confirmed that login now functions as intended.

    17:28, Nov 06 CDT
  • Server Offline / Shutdown

    Resolved in 5 hours
    Affected Service: v3 Core Site Services Messaging Photos Video Sharing v3 Email Notification System Support and Knowledge System November 06, Tue

    Investigating
    Our vendor is working on currently investigating why our server was taken offline within the past hour. There was no scheduled maintenance or expected issues. We are quickly working to resolve the issue and have the site, e-mail, databases, and all other functionalities back online.

    We apologize for this inconvenience and will be back online as soon as possible. Please continue to check back for the latest information and updates.

    22:41, Nov 05 CDT

    Update
    Received information from our vendor that the issue is not specifically a global one, but is restricted to our server on the grid, and it cannot be booted back up using the hypervisor, as it is not responding as such. System Administrators are currently working to resolve the issue in a timely manner and bring the site back online. We will continue to be in contact with the Data Center and update this issue as more details develop.

    We apologize for any interruptions in service that this may have caused.

    22:54, Nov 05 CDT

    Resolved
    The issue appears to have been resolved at the Hypervisor level, and all systems are back online. The MxM site URL will begin pointing back at to the main server shortly.

    04:36, Nov 06 CDT
  • **Major Outage**

    Resolved in 2 days
    Affected Service: v3 Core Site Services Messaging Photos Video Sharing October 26, Fri

    Investigating
    Due to unforeseen errors with the vendor hosting MxM, we are now undergoing extended maintenance. A significant amount of data was lost, but ALL registrations were recovered.

    As soon as MxM is back online, this page will redirect as normal to the site and recovery initiatives will begin.

    We sincerely thank our 700+ members and counting for their patience, and for believing in our mission - even through our failures.

    ~ loganxs, Founder

    04:26, Oct 24 CDT

    Resolved
    MxM has been fully restored. Some data loss has occurred, but measures have been taken to ensure this doesn’t happen again - and so if it does, we will be fully prepared.

    18:35, Oct 26 CDT
  • Affected Service: Video Sharing October 22, Mon

    Identified
    A member reports that MPG files are failing to upload, despite MxM allowing this filetype.

    MxM confirmed this as a bug, and is now investigating a resolution to the issue:

    16:42, Oct 17 CDT

    Update
    A solution has been identified and revisions to the code are in progress.

    05:17, Oct 18 CDT

    Fixing
    Repairs in progress to the playability of .mpg files on MxM.

    15:04, Oct 20 CDT

    Resolved
    Successful. Video uploading will now work as intended across ALL filetypes on MxM.

    15:02, Oct 22 CDT
  • No incidents reported