Welcome to the official status page for MxM. Check this page before spending your valuable time reaching out about a problem - we may be aware of it already.
Even if our servers experience an outage, this status page remains operational.
We are going to be upgrading our server's operating system to the latest version of WHM 76.0.4.
This upgrade will require a reboot of our web services which means all MxM sites will be briefly taken offline during the reboot.
We are scheduling the upgrade for Friday, November 9th, 2018 at Midn...
Due to unforeseen errors with the vendor hosting MxM, we are now undergoing extended maintenance. A significant amount of data was lost, but ALL registrations were recovered.
As soon as MxM is back online, this page will redirect as normal to the site and recovery initiatives will begin.
Email Notifications SystemApril 25, Sat
We can't catch a break, can we? Unexpected issues with recovery impacted how mail services recognize us globally. To prevent them from marking us as spam, we're stopping all outbound mail traffic for the time being - while we sort it out. 2FA (Two-Factor Authentication), password resets, and all email notification-based features have been temporarily disabled. We should be able to lift this in a couple days' time. Please don't hate us.
23:18, Apr 20 CDT
We’ve reactivated email notifications, and they can now be configured again in Settings > Notifications on MxM. We’re monitoring to make sure the blacklist situation is sorted. Our signature should be propagating normally now.
09:59, Apr 25 CDT
Password resets, unusual login detection, 2FA (Two-factor Authentication), as well as all mail-powered functionality restored. Resolving. Woo!
MxM Network (v4) Geolocation/Maps ServicePush Notifications SystemMxM VideonetThe Archive CloudHelp and Support SystemApril 19, Sun
Oh, man. You’ll wanna sit down for this one.
A cyberattack began to impact MxM’s server and resources beginning Thursday, April 16th 2020 - in the early morning hours. It blindsided the admins and caused severe impact to bandwidth resources, which caused an automatic suspension of the server by our hosting provider.
We responded by assessing the extent of the cyberattack, and confirmed that a weakness in their implemented kernel was likely the means of the attack - something the hosting provider is ultimately at fault for - and that no user data was breached. (Thank fuck lol)
The hosting provider failed to take responsibility for its security vulnerabilities and chose to charge US significantly just to RECOVER our data - so we quickly opted for another provider, because... yeah, we don’t do that here.
This is ultimately why the website remains offline.
- We paid the (predatory) fees to properly initiate recovery because our members’ content and data is more important than anything in the known universe.
- We’re switching everything from a VPS (Virtual Private Server) to a Dedicated Server - a huge performance upgrade overall for our users, and a solution that gives us maximum control over security. To keep shit like this from happening.
- The domains that allow you to access MxM have been repointed to the new Dedicated Server, which is currently showing information related to the outage. In 48 hours, this should take full effect globally. Until then, you’ll get domain not reached errors.
- This sucks, and we’re putting everything into ensuring that you never get a repeat of this nonsense again - and an even better MxM out is the deal.
Sit tight. *rolls sleeves* We got this.
08:36, Apr 18 CDT
Recovery SUCCESSFUL. We're now combing through and testing everything to ensure nothing was missed, tightening security everywhere possible, making sure that encryption is in place through the new server, etc. Access will be held back until we're done.
19:23, Apr 18 CDT
Recovery complete. Videonet closed while maintenance is performed on it in the coming days. Marking as resolved.
Video Library of MxMOctober 31, Thu
We're investigating an issue with slow and failing uploads within the MxM Video Library. A majority of users aren't able to upload videos of any size or filetype, as it fails for some unknown reason. We're working with the script's vendor to fix the problem.
07:45, Aug 16 CDT
MxM ultimately decided to close the Video Library of v3 - and opened a much, much more powerful version paired with v4. It is now available at http://videos.mxmifc.com.
One of MxM's most useful integrations is Google Maps, which allows people to auto-select their location and showcase it on their profile. Currently, the feature is failing, and since it's a required field on our profiles, we have disabled it so that new users can successfully register.
We'll notify everyone when it's been restored - it's now being repaired.
07:59, Aug 16 CDT
Fixed it! Google apparently made changes to the Developer console, which disabled the API until we logged in to sort it out. Issue resolved.
MxM Core Site ServicesInternal NotificationsProfiles, Notifications & MessagingVideo Library of MxMHelp and Support SystemThe Archive Cloudv3 Email Notification Systemv4 Email Notification SystemAugust 01, Thu
Ugh. Happy August, right?
As of 12:00AM CDT, MxM's network has gone down for every user worldwide. It seems that something has knocked our SQL database offline, which everything on the server depends on - including the new MxM (v4) being worked on (coming soon).
We don't know why this happened yet, but we're pissed too. So please don't hate us - we're looking into it.
Keep visiting this page for updates.
00:00, Aug 01 CDT
The incident has been investigated and resolved by our hosting provider. MxM has also checked everything across the board - the situation has been resolved.
The cause of the issue was that our code was modified by an automatic update to the server - the update contained a bug (probably) that broke the connection between MxM and SQL.
To ensure it doesn’t happen again, we’ll probably discontinue automatic updates in the background.
MxM Core Site ServicesProfiles, Notifications & MessagingPhotosVideo Library of MxMHelp and Support SystemDecember 06, Thu
We have experienced a DDoS (Distributed Denial of Service) Attack on our main server this evening, knocking out our HTTPD service, the capability to serve webpages and websites from our server. Our FTP, Mail, Databases were not impacted by this outage, and are still operational, but our site is down until further notice as our System Administrators work to restore the HTTPD service on the server.
This message and updates to it will continue to be updated as the night progresses, and until our engineers get the server back online. We apologize for this inconvenience, and are working with our CDN partner to increase our DDoS mitigation and protection capabilities.
Please check back to this post for further updates.
01:14, Dec 06 CDT
We have fixed the issue and our HTTPD service is back online at this time. Our site has been placed back on CloudFlare until the root cause analysis is complete. This will limit any video uploads to 100mb maximum. We will notify once this has been resolved. For now, the site is secure and online.
MxM Core Site ServicesProfiles, Notifications & MessagingPhotosVideo Library of MxMv3 Email Notification SystemHelp and Support SystemDecember 04, Tue
The MxM server is encountering disk issues and login is temporarily disabled while the issue is being resolved.
The issue should be resolved sometime within the early morning hours. Thank you so much for your patience.
04:29, Dec 04 CDT
We have resolved the disk issues and the site has returned to operational status. To ensure that the site remains stable, we will be cleaning up any residual files on the server, perform scans, and work to ensure that the environment remains stable.
MxM Core Site ServicesHelp and Support SystemNovember 30, Fri
Multiple users of the MxM site are reporting that they receive a forbidden error while browsing. Administrators have identified the error and are working to resolve it.
08:52, Nov 30 CDT
We determined that there was a overly restrictive firewall module that would not allow multiple instances over 2 requests of a page name (permalink) at a time from one IP address. A lockout of 10 seconds would occur, causing the user to get a 403 Error message and then resuming the site after a refresh as normal. We have corrected this issue, and after thorough testing, analysis, and root cause review, we have determined that the issue no longer exists. Should you still have residual error messages, please clear your browser cache, close the browser, and then try again. If the 403 Error message then still exists, please escalate through a ticket to our http://support.mxm-trampling.world
MxM Core Site ServicesProfiles, Notifications & MessagingPhotosVideo Library of MxMv3 Email Notification SystemHelp and Support SystemNovember 07, Wed
Our server is down for the moment due to space issues with our backup system. We have our vendor working to increase space, and free up space on the server in the interim. This must be a level two tech issue with our vendor because we are unable to access our WHM, cPanel, or SSH to free up space to operate. We should be back online by midmorning when the techs get to our Server. Sorry about that, check back for updates.
01:21, Nov 07 CDT
The issue has been resolved by the vendor. We’re currently testing all systems to make sure they’re operational. Afterward, The URL will direct back to the site - this should take place shortly.
MxM Core Site ServicesProfiles, Notifications & MessagingPhotosVideo Library of MxMv3 Email Notification SystemHelp and Support SystemNovember 06, Tue
Our vendor is working on currently investigating why our server was taken offline within the past hour. There was no scheduled maintenance or expected issues. We are quickly working to resolve the issue and have the site, e-mail, databases, and all other functionalities back online.
We apologize for this inconvenience and will be back online as soon as possible. Please continue to check back for the latest information and updates.
22:41, Nov 05 CDT
Received information from our vendor that the issue is not specifically a global one, but is restricted to our server on the grid, and it cannot be booted back up using the hypervisor, as it is not responding as such. System Administrators are currently working to resolve the issue in a timely manner and bring the site back online. We will continue to be in contact with the Data Center and update this issue as more details develop.
We apologize for any interruptions in service that this may have caused.
22:54, Nov 05 CDT
The issue appears to have been resolved at the Hypervisor level, and all systems are back online. The MxM site URL will begin pointing back at to the main server shortly.